Account doesn't exist

Question

Hello,

It seems that my account has been deleted, every time I try to use my company email it shows that the account does not exist.

Is not a billing issue, maybe something related to tenant, however nothing has been changed for the last 5 years or so, yesterday morning it was fine, and the by the afternoon it was gone.

I searched the internet for answers, and it seems that the issue has happened to other users, however there is not straightforward solution, not publicly at least.

I pay annually; last payment was October 11, 2025.

Answer 1

If you are the administrator for this business account, you should be able to contact Microsoft phone support for business. See https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2.

Answer 2

Hi, I'm John! I will help you with this.

I understand your frustration, with this, the only way forward is to contact Microsoft 365 support directly https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide They’ll ask you to verify your domain ownership and can help reset the MFA requirement so you can get back into your account.

Or, you can create a temporary trial Microsoft 365 Business account and use it to reach Microsoft Support directly through the admin center, that often helps you connect with the right support team faster:

• Create a trial account here: https://www.microsoft.com/microsoft-365/business/microsoft-365-business-standard-one-month-trial
• Using the trial account, Sign in to Microsoft 365 admin center https://admin.microsoft.com
• Select Support > Help and support, enter your question and select Contact support.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.