Dear @Santhosh kumar,
Thank you for posting your question in the Microsoft Q&A forum.
I understand how important it is for the certificate and badge to appear promptly. In some cases, there may be a short delay before the certification is reflected in your Microsoft Learn profile. This usually happens due to account synchronization issues or differences between the email used for the exam and the email used in the Microsoft Learn profile.
Microsoft sometimes takes 24 to 48 hours, but it can be longer if accounts are mismatched. Therefore, here are some steps I recommend you check again:
Step 1: Sign in to your Certification Dashboard
Step 2: Verify your Linked Accounts
Go to: Profile > Settings > Login Account Management. Ensure you have: The same Microsoft Account (MSA), the same Work/School Account, the email used during Pearson VUE registration > If not, add them here.
For more information, please refer to these articles (Q&A Assist's Suggestion): Missing Exams or Certifications
Step 3: Access certificates
- From your Certification Dashboard, click on the “View Certificates” button in the “Certificates” section.
- To download, click “download” in the lower right on the “Certificates” icon.
- This will list the certificates that you have earned. Click the box next to the name of the certificate to select it.
- You can preview a single selected certificate, or you can download a .zip file with multiple certificates selected.
- For more information, please refer to Access your certificates
If your certificate and badge still do not appear after completing the above checks, please open a case with Microsoft Certification Support using the link below. The support team can manually synchronize your profile or update your certificate. For additional assistance with missing credentials, contact Microsoft Credentials Support.
Note: Please understand that as forum moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps guide you in the right direction, and we're always here to assist as much as we can within our scope.
I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. If I misunderstand anything, please feel free to reach out.
Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.
Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.
I'm looking forward for your reply.
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