BSOD crash

Question

Hello everyone, looking to resolve a BSOD that happened. If anyone can give me a hand I will super appreciate it. Also, happy holidays to everyone and merry christmas eve to those who celebrate. Now,

I've been having some issues with my laptop ever since changing to win11. There have been random video graphics timeouts causing brief screen flickers for months now, but yesterday was the last straw. While using the laptop, I noticed it was running unusually loudly for the fans despite not doing anything taxing, and then the device crashed.

Attaching relevant screenshots and a link to dump files via onedrive.

[Moderator note: PII removed]

Additional information includes: Ran every system check under the sun via command prompt (scannow, etc) and windows memory diagnostic, no issues.

No way of replicating the issue that I know of. Laptop has been having problems ever since win11 upgrade (have been having graphics driver-related screen flickering I cannot get rid of for the life of me, even after using DDU or reinstalling windows)

Link to onedrive dump files. As this is a laptop, I cannot replace or modify components.

Any help would be greatly appreciated, many thanks.

Answer 1

Dear @Bryan Perez,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Perform a clean boot

• Press Windows + R > type msconfig > and press Enter.
• Under System Configuration Services >
• Check Hide all Microsoft services > Turn off all.
• Go to Start > open Task Manager > disable all boot items.
• Close Task Manager > click OK in System Settings.
• Restart your computer.

Perform an on-site repair

• Download the latest Windows 10/11 ISO from Download Windows 11.
• Double-click the ISO file to mount it, and then run setup.exe.
• When prompted, select Download and install updates (recommended).
• Choose Save personal files and apps when prompted.
• Follow the on-screen instructions to complete the repair installation.
• Your PC will restart several times during the process.

As for the graphics driver, could you confirm if you updated it through Windows Update or directly from the NVIDIA website? This information will help us provide more accurate guidance.

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