not getting email

Question

I am still not getting any emails for this account

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Is the issue happening with a particular sender only or are you not receiving emails in general?
2. Also, is this happening with a work/school account or a personal Outlook.com/Hotmail account?
3. Have you already checked your Junk Email folder and any rules you may have set in Outlook that could be redirecting or deleting those messages?

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

If you're not receiving emails for your account, there could be several reasons for this issue. Here are some troubleshooting steps to consider:

1. Check Email Server Status: Ensure that the email server is operational and not down or unreachable.
2. Verify Email Delivery: Check if the emails are being delivered to an unchecked folder, such as Spam or Junk.
3. Subscription Settings: If this is related to notifications, ensure that your subscription is active and not disabled.
4. Email Filters: Make sure that there are no filters set up that might be preventing emails from being delivered.
5. Contact Email Address: Confirm that the contact email address associated with your account is correct and matches the one you are expecting emails at.
6. Permissions: Ensure that you have the necessary permissions to receive the emails, especially if they are related to specific events or notifications.

If you continue to experience issues, consider reaching out to your IT administrator or support for further assistance.

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References:

• Not getting emails from subscriptions or notifications
• Email messages aren't received for a new domain that you add in the Microsoft 365 portal
• The email server is not available
• Not getting emails from subscriptions or notifications
• Confirm contact email address
• Verify @Me filter expansion for teams or groups