How do I move messages from one account into the in box or folders inside the inbox of another New Outlook account

Question

I have multiple New Outlook Accounts. I often receive e-mails in one account that need to be saved in a folder residing in the inbox of another account. I could drop and drag messages from one account to another in Outlook Classic. How can I do this in New Outlook?

Answer 1

In the new Outlook, the ability to move or copy email messages and files between different accounts is limited for security reasons. By default, users can move email messages and files between a main account and a shared mailbox, a shared folder, or a Microsoft 365 group within the same organization. However, moving messages from one enterprise account to another enterprise or personal account is disabled by default.

To enable this functionality, administrators need to use the Set-OwaMailboxPolicy command to set the ItemsToOtherAccountsEnabled parameter to $true for both the source and destination accounts. For personal accounts, this parameter is set to $true by default and is managed by Microsoft.

Currently, the new Outlook does not support replying or forwarding messages from a different account directly. If you need to manage emails across accounts, consider using the shared mailbox feature or consult your administrator to enable cross-account functionalities.

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References:

• Supported accounts in new Outlook for Windows

Answer 2

Hi @Forrest R Frank,

Welcome to Microsoft Q&A forum. 

Thank you for reaching out. I understand how important it is to move emails between accounts, especially since this was possible in Classic Outlook. In the New Outlook experience, this functionality is available, but for work or school (enterprise) accounts, it’s disabled by default and must be enabled by your Microsoft 365 administrator.

Microsoft introduced cross-account move/copy in New Outlook for Windows and Outlook. This feature is controlled by an Exchange Online policy setting called ItemsToOtherAccountsEnabled in the OWA mailbox policy. When set to False (the default for enterprise tenants), users cannot move mail between accounts; when set to True, they can.

If you’re not the admin, please share the following instructions with your IT administrator. By default, this setting is off for enterprise tenants.

To enable cross-account moves, run this command in Exchange Online PowerShell:

# Enable cross-account move/copy in New Outlook/Outlook on the web
Set-OwaMailboxPolicy -Identity "<YourPolicyName>" -ItemsToOtherAccountsEnabled $true

• This unlocks moving emails between accounts as you described (e.g., from Account A into a folder in Account B). It affects New Outlook and Outlook on the web, which share the same backend policy.

Once enabled, you can:

• Drag and drop messages from one account’s folder to another account’s folder
• Right-click and choose Move or Copy
• Use keyboard shortcuts like Ctrl+X / Ctrl+V (Move) or Ctrl+C / Ctrl+V (Copy)

For your reference:

• Set-OwaMailboxPolicy (ExchangePowerShell) | Microsoft Learn
• Microsoft Outlook: Move emails between accounts

Note: Microsoft provides this information only as a convenience to users. These websites are not controlled by Microsoft, and Microsoft does not guarantee the quality, security, or suitability of any software or information on them. It is important to fully understand the risks involved before using any of the suggestions in the links above. 

 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

I look forward to your thoughts on this.

Warm wishes to you and your family for a delightful Christmas and a prosperous New Year.  

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