Help with Microsoft Authenticator

Question

Hi,

Microsoft Authenticator is what I use for everything where I do my 2 factor authentication, where I keep my passwords etc but I haven’t been in it in a while and whenever I create a new account on something I always go onto that to add it and never loose it but last time I went onto it, it want me to sign in using Microsoft authentication? Which is confusing because I’m trying to sign into that app but I need to use that app to sign in. So please if you know what to do Thanks!

Answer 1

Hi @James,

Welcome to the Microsoft Q&A forum.

Thank you for reaching out to us. I would like to provide the following information:

In this case, you need to contact the Data Protection team to request an MFA reset for your account.

Since the interface between Work or School accounts and Personal accounts is different, please let me know which type of account you are using. Once I have this information, I can provide you with the most accurate and effective instructions.

For Work or School accounts, please follow the steps below to contact the Data Protection team:

To contact the Data Protection team, please follow these steps:https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2#ID0EBBD=signinorgid

Instructions for the call:

• Reason for the call: AdminCenter
• Role: Global Administrator
• Request Description: Mention the keyword “AdminCenter”
• If asked whether there is another admin: Answer “No” to be directed to the support team and have a service request created.

Note: We greatly appreciate your understanding regarding the support scope in this forum. As moderators, we can only provide general guidance and assist with common troubleshooting steps. We do not have access to internal systems or administrative tools required to handle account-related or backend system issues. However, we will always do our best to support you within our responsibilities.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

Warm wishes to you and your family for a delightful Christmas and a prosperous New Year.

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