Using the New Outlook for Mac features in business environments
Hi @Angie,
Welcome to Microsoft Q&A, and thank you so much for reaching out to us. I appreciate you taking the time to report this behavior.
Please note that as forum moderator, my access to macOS test environments is limited, so my guidance is based on available documentation and resources. That said, I’ll do my best to assist you as much as possible.
Based on your description, I was able to confirm the same behavior on my side. In the New Outlook for macOS, the option to choose the message format (HTML or Plain Text) has been removed. I also checked for any configuration or policy that could re‑enable this setting, but currently Microsoft does not provide a toggle to restore this feature.
For workaround, outside of using Classic Outlook as you mentioned, I checked and verify that you can still compose emails in HTML using Outlook Web. You can check it by going to File > Settings > Mail > Compose and reply.
I understand how important consistent formatting is especially for signatures, branding, or professional communication. Therefore, I recommend submitting this request on the Microsoft Feedback Portal. The more users who raise the issue, the more likely the Outlook team will consider re‑introducing this feature in future updates.
Additionally, I found an external article that discusses alternative workarounds for similar formatting issue. While I’m unable to test it directly, you’re welcome to review it and see if it helps in your situation.
Note: Microsoft is providing this information as a convenience to you. These sites are not controlled by Microsoft, and Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please ensure that you fully understand the risks before using any suggestions from the above link.
Thank you for your understanding.
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