copilot memory

Question

I'm signed in with a valid personal Microsoft account. Copilot memory should be available. The toggle is missing in both 365 and app

Answer 1

Dear @Yovav Gur-Ari,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Per the latest update, the Copilot Memory feature began a staged rollout in July 2025. Although Memory is now generally available within Copilot, Microsoft is still deploying it across eligible accounts and regions. Consequently, even with a Copilot Pro subscription and the correct settings, your account or region may not yet be eligible for the feature.

In the meantime, please try:

• Check Copilot settings: Open Copilot settings and look for a Memory section. If it does not appear, your account may still be in the rollout queue.
• Use a different platform or browser: The Memory feature may be available in the Windows app or the mobile app, even if it is not visible in your current environment.

Timeline There is no exact global or per‑user eligibility date. The rollout is underway, and the feature should become available on your account soon.

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Answer 2

I don't think copilot memory is available for personal accounts (Microsoft account). Just for work accounts. https://support.microsoft.com/en-us/topic/manage-copilot-memory-in-microsoft-365-copilot-frontier-b3231eae-9e60-4b3c-ac58-81fddbe56279