Can't remember password

Question

I created an account for my son, when I got my new laptop. I for the life of me cannot remember the password. When I attempt to recover the password, it asks for pervious passwords. There has only been on password, which i can remember. what can I do?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Before you look to reset your password, double check that you are using the correct email address when logging in.

If this is a personal account, please use the following link to reset the password: https://account.live.com/ResetPassword.aspx

Open this link on an incognito tab and see if you can reset the password.

If you successfully reset his password, and if you’re unable to sign in to the computer or access any Microsoft services with your son’s account, please let me know.

---

Answer 2

If you cannot remember the password for your son's account and the recovery process is asking for previous passwords, you might need to reset the password using the recovery options provided by Microsoft. Here are the steps you can follow:

1. Go to the login page of the Microsoft account associated with your son's account.
2. Click on the Forgot your password? link.
3. Follow the prompts to enter the email or phone number associated with the account.
4. If you don't have access to the recovery options or if the recovery process is not working, you may need to contact Microsoft support for further assistance.

It's important to note that if you are unable to reset the password through the standard recovery options, help is available only through Microsoft Account Help self-service.

---

References:

• Accessing your Learn profile
• How to use System Restore to log on when you lose access to an account