Wrong Charge for 365 Personal

Question

S K 5

I was charged the incorrect amount for 365 Personal. It was supposed to be $19.99 but got charged $99.99. How do I get this corrected?

0 comments

2 answers

Answer 1

EmilyS726 240.8K Independent Advisor

Hello

Were you trying to pay monthly instead of annually?

The problem is, there is NOT a plan that is 19.99/year. You can review it here:

There is a plan that's $19.99/month, but that's Microsoft 365 premium.

Can you clarify which plan you want? and if you are planning on paying monthly or annually?

S K 5 Reputation points

2026-01-05T01:57:46.8566667+00:00

The email I received clearly showed renewal pricing of $19.99 not monthly payment. The credit card we had stored expired so had to update the card and got confirmation in my Microsoft account of the $19.99 charge. However the email showed $99.99. The annual subscription expired 1/2 but I updated the card after the expiration date. I will check with our credit card co on the charge. Maybe Microsoft has an autogenerated message and why the charge was incorrect.
EmilyS726 240.8K Reputation points Independent Advisor

2026-01-05T02:09:42.1333333+00:00

also, please sign into your Microsoft account here: https://go.microsoft.com/fwlink/?linkid=2246882 What does it say here? Does it say monthly or annually? And what's the charge?

Answer 2

To correct the charge for your Microsoft 365 Personal subscription, you should follow these steps:

Open a support ticket immediately: This is crucial to address the billing issue. Provide the following details:
- The invoice number that reflects the incorrect charge.
- The date and amount of the charge.
Request a correction: Clearly state that you were charged $99.99 instead of the expected $19.99 and ask for the necessary adjustments to be made.
Follow up: Keep track of your support ticket and ensure you receive confirmation of the correction.

By acting quickly, you can minimize any disruptions and ensure your billing records are accurate.