payment issue

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payment issue

Anmol Upveja 0

[Moderator note: personal info removed]
Hi, I have created my microsoft account because of my studies, my college professor told me to make that, I am a student and I haven't used the account that much. I am attaching screenshots. Have a look and please refund my amount.

Moved from: Azure AI services

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Answer 1

Henry-N 14,405 Microsoft External Staff Moderator

Hi @Anmol Upveja,

Thank you for reaching out and posting your question in the Microsoft Q&A forum.
Please understand that our forum is a public platform, and we will modify your question to cover your personal information including your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Regarding your request for a refund, since this is a billing and licensing issue, it is best handled by Microsoft’s Billing Support team.

Please refer to this article to raise a support ticket to the billing team : How to create an Azure support request - Azure portal | Microsoft Learn

Note: As a forum moderator, I can provide guidance and resources, but I do not have the ability to issue refunds or escalate cases. The Billing team will review your case and assist you further.

Please let me know if you need guidance on how to submit the ticket.

Apologies for any inconvenience caused by this redirection, but to ensure you get the most effective and timely assistance this is the best option I could offer.

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.     

I really appreciate your patience, and I’m here to help. Looking forward to your response.
Wishing you and your family a joyful holiday season and a prosperous New Year.     

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread   

Anmol Upveja 0 Reputation points

2026-01-06T22:57:05.14+00:00

Hi Henry,

Thank you so much for your response, I have created the support ticket yesterday with the help of a friend. The ticket number is [Moderator note: personal info removed]

Would you kindly help me verify if this has been correctly raised and with the appropriate team?

Thank you very much once again,

Kind regards,

Anmol
Anmol Upveja 0 Reputation points

2026-01-06T22:57:30.0566667+00:00

Hi Henry,

Thank you so much for your response, I have created the support ticket yesterday with the help of a friend. The ticket number is [Moderator note: personal info removed]

Would you kindly help me verify if this has been correctly raised and with the appropriate team?

Thank you very much once again,

Kind regards,

Anmol
Henry-N 14,405 Reputation points Microsoft External Staff Moderator

2026-01-07T11:41:07.8266667+00:00

Hi @Anmol Upveja,

Thank you for your follow-up and for sharing the ticket number.

I’ve checked the status of your support request, and I can confirm that it was correctly raised with the appropriate Billing Support team. The current status of the ticket shows as Resolved.

Please check your latest email, as the support engineer has sent you a new message with details regarding the resolution. If you believe the issue is not fully addressed or you need further assistance, you can reopen the ticket or create a new one through the Azure Support Portal.

Let me know if you’d like guidance on how to reopen the ticket or submit a new request.

Thank you again for your patience and cooperation. Wishing you a great day ahead.

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