Missing Certification - I620-9259

Question

Missing Certification
After logging into my Microsoft profile, my AZ-900 certification details are missing. The certification has ID I620-9259 (AZ-900). Please help me locate the certification under my account. If I am using different login information, guide me on how to recover or merge certifications across accounts.

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Moved from: Azure | Azure Training

Answer 1

I am aware that Microsoft’s AZ-900 (Azure Fundamentals) certification currently does not expire and does not require renewal, as Fundamentals-level certifications are listed as having no expiration date on Microsoft Q&A and related guidance.

Why cant I see my certification on my profile?

Answer 2

I passed the AZ-900 certification exam in February 2023. Does this certification expire, and do I need to renew it?

Answer 3

If your AZ-900 certification details are missing from your Microsoft profile, here are some steps you can take to locate it:

1. Review Credential Requirements: Ensure that you have earned the certification by passing the appropriate exam. You can check the certification details on the relevant certification or exam details pages.
2. Confirm Your Login Account: Make sure you are signing in to the correct Microsoft Learn profile. If you have multiple profiles, you may be logging into the wrong one. Check if you have created profiles under different login accounts, and try logging in with any other accounts you may have used.
3. Testing at Certiport: If you took the exam through Certiport, note that those certifications are not currently reflected in the Microsoft Learn profile. You will need to manage and share those credentials through your Certiport user account.
4. Legacy Certifications: Some older exams and certifications may have aged out of the Certification Program and may not appear in your profile.
5. Contact Support: If you still cannot find your certification, consider contacting Microsoft Credentials Support for additional assistance.

If you need to merge certifications across accounts, you can perform a profile merge if only one of your profiles contains a personal Microsoft login account. This will combine all learning progress, credentials, and transcripts from both profiles into a single profile.

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References:

• Missing Exams or Certifications
• Frequently asked questions (profile)