Microsoft program cancellation

Question

Hello,

I bought a new laptop about a month ago, and I received information that a Microsoft program comes pre-installed. However, I noticed that a charge has already been attempted to my bank account.

I am currently a student and have registered under a student account. Are there any offers for students?

If this laptop is not part of a free program for students, and there is no free student benefit, could you please cancel the charge?

Thank you very much for your help.

Regards,

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Moved from: Microsoft 365 and Office | Access | For education | Windows

Answer 1

Hello Garmaa, Nasamiro,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with cancellation. I truly understand how you feel. Let me assist you go through this situation.

According to my knowledge, Microsoft do offers special pricing for verified students:

• 12 months free Microsoft 365 Personal for eligible college/university students.
• After the free year, it renews at $4.99/month if you remain verified.
• Alternatively, students can get 50% off the regular monthly price.
• To claim this, you need to verify your student status through Microsoft’s Academic Verification Engine. https://www.microsoft.com/en-us/microsoft-365/college-student-pricing

To reinstalled Microsoft 365

• Many new laptops include Microsoft 365 for up to 24 months at no extra cost.
• Check your subscription status by signing in at https://account.microsoft.com/services

Cancel Subscription & Stop Charges

If your device doesn’t include free Microsoft 365 and you don’t want to continue:

1. Sign in at https://account.microsoft.com/services
2. Find your subscription > click Manage > select Cancel subscription.
3. If you see Turn on recurring billing, your subscription will expire automatically, and you won’t be charged further.

About refund Policy

• If you were charged recently, Microsoft usually offers a full refund within 30 days of purchase or renewal.
• Refunds are processed through the same account page after cancellation
• To refund and check for refund eligible you can refer to this website, follow the steps instruction: https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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Answer 2

As a student, you may be eligible for the Azure for Students program, which offers various benefits, including access to Azure cloud services and resources. This program provides students with $100 in Azure credits for one year, with no credit card required. However, the specifics of your laptop's pre-installed Microsoft program and any associated charges would depend on the terms of that program.

If you believe that you are being charged incorrectly or if the laptop is not part of a free program for students, you may need to contact Microsoft support directly for assistance with canceling the charge. They can provide guidance based on your specific situation and the details of the program associated with your laptop.

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References:

• What is Azure for Students?
• Frequently asked questions about the Azure Education Hub