How to migrate Microsoft Volume Licensing Services Support Center licenses to Microsoft 365

Question

How to migrate Microsoft Volume Licensing Services Support Center licenses to Microsoft 365

Moved from: Microsoft System Center | Other

Answer 1

Hello @振辉 彭

Welcome to the Microsoft Q&A Community! 

Thank you for reaching out. Please note that the Microsoft Volume Licensing Service Center (VLSC) was retired in April 2024, and its functionality has been moved to the Microsoft 365 admin center. Please read this article Manage volume licensing agreements | Microsoft Learn for detailed information. 

For assistance with migrating your licenses, in case you are the license holder or have authorization, kindly reach out to Microsoft Support for LTSC license. They can help verify your agreements and ensure your licenses are correctly linked to your Microsoft 365 tenant. 

Please follow these steps via the Services Hub: 

1. Sign in to Services Hub. 
2. Click Continue. 
3. Fill in your information and click Save 

Return to the Services Hub homepage, the system will auto-fill the required fields for ticket submission. 

This will help ensure your request reaches the appropriate team who can assist with your license-related concern. 

For detailed instructions on how to get support, kindly check this article Contact volume licensing support | Microsoft Learn 

If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead. 

Let me know how it goes on your end. I look forward to your response. 

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Answer 2

To migrate licenses from the Microsoft Volume Licensing Services Support Center (VLSC) to Microsoft 365, you need to follow these steps:

1. Understand the Transition: The VLSC was retired in April 2024, and all existing licenses were migrated to the Microsoft 365 admin center. If you were a VLSC user, your access should have been automatically transitioned to the Microsoft 365 admin center.
2. Verify Your Access: Ensure that you have the necessary Volume Licensing (VL) role assigned to access your VL agreements in the Microsoft 365 admin center. If you do not see the Volume Licensing page, check that you are using the correct user ID and that you have the appropriate permissions.
3. Contact Support if Needed: If you encounter issues or if your organization does not have a VL Administrator, you may need to contact Microsoft Volume Licensing Support to assist with the migration process or to create a new VL profile.
4. Manage Your Licenses: Once you have access to the Microsoft 365 admin center, you can manage your licenses directly from there, including assigning licenses to users and managing your VL agreements.

For detailed instructions on managing volume licensing agreements and troubleshooting access issues, refer to the relevant Microsoft documentation.