Phone Link

Question

Hello! My phone Link was receiving and sending messages yesterday and today it's not, but it says my cellphone is connected. I don't know what to do.

Answer 1

If your Phone Link (Your Phone app) was previously working for sending and receiving messages but has stopped, here are some troubleshooting steps you can try:

1. Check Connectivity: Ensure that your phone is still connected to the same Wi-Fi network as your PC and that Bluetooth is enabled on both devices.
2. Restart Devices: Sometimes, simply restarting both your phone and PC can resolve connectivity issues.
3. Update Apps: Make sure that both the Your Phone app on your PC and the Your Phone Companion app on your phone are updated to the latest versions.
4. Re-establish Connection: Disconnect and then reconnect your phone from the Your Phone app. You can do this by signing out of your Microsoft account on the app and signing back in.
5. Check Permissions: Ensure that the Your Phone Companion app has the necessary permissions to access your messages on your phone.
6. Clear Cache: On your phone, go to the app settings for Your Phone Companion and clear the cache, then restart the app.

If these steps do not resolve the issue, you may want to consult the support documentation or community forums for further assistance.

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References:

• Help Identify My Issue with Sending/Receiving Email on a Mobile Device (Automatic Checks)
• Your Phone