Subscription cancelation

Question

Hi There,

I couldn't cancel my subscription since my account is on Godaddy but I've purchased additionally Project for Office (Plan E3) which makes it impossible for me to cancel this additional subscription even I cannot see related invoices. Can I get a help on this please?

Answer 1

Hi @Engin Akbalik,   

Thank you for your prompt response and for sharing more information with me. 

To help resolve your issue more efficiently, I recommend contact to Microsoft Billing team. The dedicated support team there has access to more specialized resources and the appropriate escalation channels for handling this type of case.   

By following the steps outlined below, you can connect to them and get the assistance you need to resolve the issue.  

Option 1: Contact Microsoft Support via phone 

You can find the appropriate contact number at Customer service phone numbers - Microsoft Support.   

During the call, please have the following information ready when you contact Microsoft: 

• The email address associated with your subscription 
• Any recent billing details (last 4 digits of the card used) 
• A brief description of the issue (unable to access Project for Office (Plan E3) account) 

Option 2: Submit a support request for Billing Department directly through the Microsoft 365 Admin Center 

By following the steps outlined below, you can easily submit a support ticket and get the assistance you need to resolve the issue.  

1/ Log into admin.microsoft.com with your admin credentials. If you don't have admin permissions, you'll need to contact someone in your organization who does.  

2/ Select the green help & support button typically located at the bottom right of the admin center dashboard. Click on it to open the support pane.     

   

3/ Type in “I need to cancel my subscription, my invoice #number_invoice"    

4/ Select “Contact support”. 

5/ Choose your preferences: preferred contact method, preferred time zone, and preferred contact language.  

6/ Fill in your details and give a strong description of your problem for a quicker resolution. You can add a file, a screenshot, or a video for added support. Once you’ve filled out the details, select Contact me at the bottom.     

Note: We truly appreciate your understanding as we do our best to support you here. Please note that our ability to assist with billing-related issues in this forum is limited, as we don’t have access to the secure, account-specific tools needed to make changes to payment methods or view subscription details.    

Looking forward to your response and wishing you a great day ahead.  

If you found my answer was helpful, I truly appreciate that you can marking it as accepted. This helps highlight the solution for others who may be searching for similar information in the community. Your contribution not only supports fellow users in finding the right guidance more quickly, but also helps build a more resourceful and collaborative space for everyone.   

If you need any other assistance, please don’t hesitate to reach out again and I would be happy to help you. 

 

Answer 2

Hi @Engin Akbalik,  

Welcome to the Microsoft Q&A forum. 

Thank you for reaching out and explaining your situation.  

I understand how important it is for you to manage your subscriptions effectively, especially since you’ve purchased an additional Project for Office (Plan E3) and are unable to cancel it or view related invoices. 

When your Microsoft 365 subscription and domain are contracted through GoDaddy, Microsoft Support cannot directly cancel or manage these subscriptions. This is because your account and billing are fully managed by GoDaddy as your service provider, and only they have the necessary administrative access to process cancellations or provide invoices. 

Please contact GoDaddy Support directly and share the details of your issue. They can verify your account, review the additional subscription, and assist you in canceling it or providing the related invoices. GoDaddy has the tools and authority to make these changes on your behalf. 

Once GoDaddy resolves this, you’ll be able to manage your Microsoft 365 services without any restrictions. 

Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well.

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out.  

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