Cannot open My Computer

Question

The email can receive verification codes normally, but it cannot send verification codes to my phone number. Because of the two-step verification, I must have both the email and phone verification codes. I have been trying for three days and still cannot access my computer. All my college graduation project materials are on the computer, and I need to complete my graduation project before March this year, so I urgently need to access my computer. The account recovery questionnaire I filled out has received no response, and in China, I cannot even find any Microsoft customer service phone numbers. The only response I get is from a cold automated voice assistant. So, can someone tell me how I can open my computer?

Answer 1

If you're unable to receive verification codes on your phone for two-step verification, there are several troubleshooting steps you can take:

1. Check Phone Settings: Ensure that your phone is not blocking calls or text messages from unknown numbers. Sometimes, third-party security apps may also block these messages, so consider disabling them temporarily.
2. Use Alternative Verification Methods: If you have configured more than one verification method, try using a different method to receive the verification code. For example, if you can receive codes via email, use that option.
3. Retry Verification Attempts: Microsoft allows users to attempt to receive verification codes multiple times. If you haven't already, try requesting the code again after a few minutes.
4. Contact Support: If none of the above steps work, you may need to reach out to Microsoft support for assistance. Unfortunately, finding customer service numbers can be challenging, especially in certain regions. You might want to check the Microsoft support website for any available options or forums for assistance.
5. Account Recovery: If you're still unable to access your account, consider filling out the account recovery questionnaire again, ensuring all information provided is accurate.

Remember, it’s essential to keep your recovery options updated to avoid such situations in the future.

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References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Troubleshoot Azure Multi-Factor Authentication issues