refund for copilot

Question

I want a refund for the automatic upgrade to Microsoft copilot on 365 for MAC please. I missed 31 December cut-off date due to the holiday season. I want to have Microsoft 365 classic going forward – I do not want the copilot edition. What do I do next to get my refund and andMicrosoft Classic before beforeFeb when my subscription is due? Thanks

Answer 1

Hi @Sue Kildea

Thank you for posting your question in the Microsoft Q&A forum.   

Regarding your issue, the automatic upgrade to Microsoft Copilot on Microsoft 365 for Mac is processed through your Microsoft account. Refunds and plan changes depend on the cancellation window and where the subscription was purchased. If you want to revert to Microsoft 365 Classic before your renewal in February, you’ll need to cancel the Copilot upgrade and switch plans. 

Here are a few steps you can try: 

1. Cancel the Copilot upgrade 

• Sign in at: https://go.microsoft.com/fwlink/?linkid=2246882
• Locate your Copilot or upgraded Microsoft 365 subscription. 
• Choose Cancel subscription and follow the prompts. 
• If you purchased through Apple’s App Store, request the refund directly from Apple Support. 
• For more details, please refer to: How to investigate a billing charge from Microsoft

2. Check Refund Eligibility 

• Most regions allow refunds if you cancel within 14 days of purchase. 
• Some countries (e.g., Canada, Korea, Turkey) allow prorated refunds anytime. 
• Refunds typically appear on your original payment method within 30 days. 
• For more details, please refer to: How to get a refund on a Microsoft subscription

3. Switch to Microsoft 365 Classic 

• After canceling Copilot, purchase the Classic plan (Personal or Family) from: https://account.microsoft.com/services
• Use the same Microsoft account so any remaining time converts to your new plan. 
• For more details, please refer to: Switching to Microsoft 365 Personal and Family Classic Plans

4. Turn Off Recurring Billing 

• If you’re outside the refund window, disable recurring billing to avoid future charges and then switch plans at renewal. 
• For more details, please refer to: Turn recurring billing on or off for a Microsoft subscription

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.  

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