register a developer account for the company, the payment process failed to upload the developed software to the store

Question

Register as an app developer to submit apps and games to Microsoft marketplaces.

I've tried many different credit cards on the registration payment page, and when saving, the cardholder name displays "Check that the details in all fields are correct or try a different card." Please help resolve this as soon as possible, thank you.

Answer 1

It sounds like you are encountering issues with the payment process while trying to register a developer account in the Microsoft Partner Center. Here are some troubleshooting steps you can take to resolve the issue:

1. Check Card Details: Ensure that the cardholder name, card number, expiration date, and CVV code match exactly with what is printed on the card. Any discrepancies can lead to a decline.
2. Sufficient Funds: Verify that there are sufficient funds in your account to cover the registration fee.
3. Card Type: Make sure that the card you are using is accepted in your country/region. Some cards, like American Express, may not be supported in certain locations (e.g., India).
4. Prepaid or Virtual Cards: If you are using a prepaid or virtual card, be aware that these types of cards are not accepted for purchases in the Microsoft Marketplace.
5. Contact Your Bank: If the problem persists, contact your bank or card issuer to ensure that your card is active and authorized for international transactions.
6. Try a Different Card: If you have access to another credit or debit card, try using that to see if the issue persists.

If you continue to experience issues, consider reaching out to Microsoft support for further assistance.

---

References:

• Troubleshoot a declined card
• Manage payment methods for Microsoft business accounts