Troubleshoot a declined card
You might experience an issue or error in which a card is declined while purchasing a paid app.
To resolve your issue, select one of the following topics that most closely resembles your error.
The card isn't accepted for your country/region
When you choose a card, AppSource displays the card options that are valid in the country/region that you select. Contact your bank or card issuer to verify that your credit card is enabled for international transactions.
Note
- American Express credit cards aren't currently supported as a payment instrument in India. We have no time frame as to when it might be an accepted form of payment.
- Credit cards are accepted and debit cards are accepted by most countries or regions.
- Hong Kong Special Administrative Region and Brazil only support credit cards.
- India supports debit and credit cards through Visa and Mastercard.
You're using a virtual or prepaid card
Prepaid and virtual cards aren't accepted as payment for purchases in AppSource.
Your credit information is inaccurate or incomplete
The name, address, and CVV code that you enter must match exactly what's printed on the card.
The card is inactive or blocked
Contact your bank to make sure that your card is active.
Your card information is outdated
Your card information can be updated on the Payment page (Add or Edit your credit card)