Azure Communication Services increase email quota

Question

Azure Communication Services increase email quota

Francisco Ledezma (admin) 0

Increase Azure Communication Services email quota.

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3 answers

Your answer

Answer 1

Francisco Ledezma (admin) 0

Thank you so much, please see below the tracking numbers of the opened tickets:

edited as PII information

Francisco Ledezma (admin) 0 Reputation points

2026-01-15T01:31:40.0166667+00:00

Any update?
Praneeth Maddali 12,585 Reputation points Microsoft External Staff Moderator

2026-01-15T17:11:56.31+00:00

Hi @Francisco Ledezma (admin)

we have reached out you through private message and provided information
Francisco Ledezma (admin) 0 Reputation points

2026-01-15T23:02:08.1833333+00:00

Hi, is there any way to speed up the process?, this method is too slow, and the support by email is even slower.
Praneeth Maddali 12,585 Reputation points Microsoft External Staff Moderator

2026-01-16T01:32:47.7266667+00:00

Hi @Francisco Ledezma (admin)

we have reached out you through private message and provided information

Answer 2

Francisco Ledezma (admin) 0

Thank you, do you know where to review my case?

In the last week I opened 2 and I haven had any response.

Praneeth Maddali 12,585 Reputation points Microsoft External Staff Moderator

2026-01-14T01:52:39.29+00:00

Hi @Francisco Ledezma (admin)

Thank you for your positive response! Regarding your case review, you will receive updates through email as soon as there is progress. If you would like me to check the exact status internally, please share the support case number(s) you opened last week in private message we will check internally and update you on it

Answer 3

Hi @Francisco Ledezma (admin)

Please carefully follow my instructions below to submit quota increase request and not get stuck in endless loop. The quota increase request is free.

Please let me know if you have any issue creating case in a comment below and I will assist further.

Please carefully follow instructions below to create a new Service and subscription limits (quotas) request to increase quota for Azure Communication Services.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter quota in the box and click Go
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3. Select Others / Service and subscription limits (quotas) and click Next

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4. Click Create a support request button, as shown

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5. Select Issue type: Service and subscription limits (quotas), Subscription: <subscription that needs quota increase>, Quota type: Azure Communication Services Email: Sending Limits, click Next
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6. Open Notepad (or other text editor). Navigate to Email quota increase article, click Copy button in upper right to copy text, and Paste it into Notepad. Add your company info to the file and answer all questions, then save to a .txt file on your computer. You will need this file later.

7. On Additional details tab, click Enter details, select location, resource group, ACS Email domain resource, New Email sending limit you would like to request, confirm request by entering the tier enum (200, 225, 250, 275, 300, etc.) click Save and continue.

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8. Still on Additional details tab, click the blue file folder icon, select the .txt file you created above, and click Open to upload it.
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9. Finish filling out Additional details tab, click Next, review information and click Create. You should receive an automated email within a few minutes.

Reference: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/email-quota-increase https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email Kindly let us know if the above comment helps or you need further assistance on this issue.

Please "Accept" if the information helped you. This will help us and others in the community as well.