get personal support please

Question

microsoft office bought trough surfspot, login initially under [Moderation note: PII removed]@vumc.nl; since the hospital merged with AMC the e-mail address is now [Moderation note: PII removed]@amsterdamumc.nl; this was changed by ne during /just before the downlaoding; However I started downloading within the hospital environment, and that was blocked automatically. so the key code was used but download prohibit by hostpital; adding a personal e-mail adress: [Moderation note: PII removed]@gmail.com to microsoftaccount and starting over again wiht the attempt to download: products not bought; please support to get out of this loop....

Answer 1

Hi, Thunnissen, FBJM erik

Welcome to Microsoft Q&A forum.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

Here's the path you can follow to reach out to Microsoft Support for direct assistance:

• Visit this website: Contact - Microsoft Support 
• Type Contact in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose either Microsoft 365 and Office category. 
• On the Category tab, choose Manage account subscription. 
• Go to Confirm. 
• You can now choose the option of Chat with a support agent on your web browser. 

Important Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you. * 

Thank you for your patience in reading, I hope this information has been helpful to you. 

Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Private Message button as show below.

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