How can I access the shared email settings of a shared email box with Godaddy as my provider?

Question

I have Godaddy as a provider for my Microsoft products. I've got a shared email box created for my HR team. They all have read, write and send from authority. The issue I have is when one of the users sends an email from that address that it doesn't keep that email in the sent folder of the shared box. It needs to be there as when another HR employee accesses the box they need to be able to see what was sent and to whom and from. With Godaddy all I have access to is the Exchange admin center and I can't find the setting to turn it on.

Answer 1

Hello @Colin Dobbs
Thank you for posting question to Microsoft Q&A Forum.

If GoDaddy is your domain provider, it's likely that you do not have access to Microsoft 365 Admin Center (https://admin.microsoft.com) as GoDaddy manages it. Could you confirm with me if you could not access to your M365 Admin Center as it always re-directs you to GoDaddy page?
Within Microsoft 365 Admin Center > Teams & group > Shared Mailbox there is an option to copy items sent as/sent on behalf of this mailbox which is not available in Exchange Admin Center:

However, if you could not access Microsoft 365 Admin Center, this setting could not be enabled. My suggestion would be using Exchange PowerShell to enable this option.

Connect-ExchangeOnline
// If you would like to enable this for "Sent as" emails
Set-Mailbox -Identity "the shared mailbox's address" -MessageCopyForSentAsEnabled $true
// If you would like to enable this for "Sent on behalf" emails
Set-Mailbox -Identity "the shared mailbox's address" -MessageCopyForSendOnBehalfEnabled $true

These commands above should enable that option via Microsoft 365 Admin Center without accessing it.
I hope this information is helpful. Please let me know if you have any further questions.

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Answer 2

In Microsoft 365, when using a shared mailbox, emails sent from that mailbox may not be saved in the Sent Items folder of the shared mailbox by default. Instead, they are saved in the Sent Items folder of the user's personal mailbox who sent the email. This is a common issue that many users encounter when sending emails from shared mailboxes.

To ensure that sent emails are saved in the Sent Items folder of the shared mailbox, you can enable a setting called "Save sent items in the Sent Items folder of the shared mailbox." However, this setting is typically managed at the Exchange server level and may not be directly accessible through the Exchange admin center provided by GoDaddy.

If you are unable to find this setting in your Exchange admin center, you may need to contact GoDaddy support for assistance. They can provide guidance on whether this feature is available and how to enable it for your shared mailbox setup.

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References:

• Messages sent from a shared mailbox aren't saved to the Sent Items folder
• What are shared mailboxes?