delete subscription

Question

Dear Microsoft, I wish to cancel my Business Standard subscription for Account

[Moderator note: personal info removed]

@auschempacific.com.au

Latest Invoice [Moderator note: personal info removed]

This domain was merged into my company's domain and is no longer needed.

Thanks

[Moderator note: personal info removed]

Answer 1

Dear @GuyCalcagno-9058, @Guy Calcagno,
Thank you for your update. I understand that you want to cancel the Microsoft 365 Business Standard subscription, but the Cancel and Edit settings options are greyed out even though you can still sign in as an admin.

From your screenshot, it looks like the subscription is already Expired, and when a subscription reaches this state, the system usually prevents admins from editing billing settings. In these cases, cancellation must be handled directly by Microsoft’s Billing Team. You can raise support ticket via

• Create a support ticket from Microsoft 365 Admin Center>Support>New Service Request. Admin can raise support ticket from https://admin.microsoft.com/#/support/requests.
• Microsoft Support Phone Line: you can try reaching out here: Customer service phone numbers - Microsoft Support. Please ask the agent to locate the subscription using your invoice number and request cancellation of the Business Standard plan. They can also validate your admin identity for the old tenant.
• For detailed instructions, please refer to Get support - Microsoft 365 admin.

If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

Answer 2

Dear @GuyCalcagno-9058,
May I confirm that you are sign in your old tenant using admin account like @yourdomain.onmicrosoft.com, not the account you mention above?
If no, please try to sign in by your old admin account.
If yes, please contact customer service to reach Microsoft Data Protection team by phone support - Customer service phone numbers - Microsoft Support.

During the phone call, you will be required to provide the information associated with your subscription - such as your company name, billing details, phone number, and alternate email address - to verify ownership of the company’s tenant. This verification will assist the Data Protection Team in granting you access to the administrator account.

In this situation, only Microsoft Data Protection team has tools and processes in place to verify identity and regain access to administrator accounts.

Please carefully follow this instruction to ask for Microsoft Data Protection team support:   

Depending on your country or region. For some countries, when calling the support number, although there are about 30 seconds opening as something "you can visit the link...." But you can ignore this opening and wait until the option, then "1" as a business email user, "1" again for technical help.   

For some countries, it will be an automated conversation like:

• First, when you call the hotline, it asks what kind of problem you are worried about.
• Answered: authenticator.
• A: What kind of product are you using?
• B: Office 365 for business. 
• A confirmation: education or company account?
• B: For companies
• A: Are you an administrator?
• B: Yes
• A: Do you have the other admin in your organization?
• B: No.
• A: You need one.... Service request?
• B: Yes   

If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead.   

Please understand that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.   

Alternatively, you can use your current tenant and submit your support request: 

1. Access Admin Center: Sign in at https://admin.microsoft.com.
2. Open Support: In the left menu, select Support > Help & support.
3. Submit a ticket: Clearly state you are locked out of a different tenant where you are the admin. Include: Admin account email, Tenant domain name, Error messages, Issue details, Confirmation you are the administrator
4. Track your request: Submit and note the ticket number.

Important notes:  

• The current tenant won’t give access to your original tenant’s data or settings; it’s only for contacting Microsoft support.
• Support may require identity and admin rights verification for the old tenant.
• Resolution could take longer because you’re contacting from a different tenant.

I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

Answer 3

Dear @GuyCalcagno-9058,
Thank you for posting your question on the Microsoft Q&A forum. I understand that you would like to cancel the Microsoft 365 Business Standard subscription associated with the account [youraccount]@auschempacific.com.au, as this domain has already been merged into your company’s main domain and is no longer needed.

If you still have administrator access to the old tenant that was previously used for auschempacific.com.au, you can cancel the subscription by signing in to the Microsoft 365 admin center and going to:

Billing > Your products > Microsoft 365 Business Standard > Cancel subscription.

If you no longer have admin access to this account, please let me know. In that case, I can guide you through the required verification steps so Microsoft Support can assist with cancelling the subscription.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

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