Office problems

Question

What do I have to do if when I open any Office app this appeares on my screen

Answer 1

Hello @Pavel Popescu

Welcome to Q&A forum!

To ensure I fully understand the issue you’re experiencing, I’d like to confirm a few details: 

1/ Verify your account type 

I understand that you've posted this thread in the Business forum, but I would like to "reconfirm your account type" to ensure we can provide the most appropriate troubleshooting steps. Please let me know which of the following applies to your account: 

• Personal account (e.g., @hotmail.com, @outlook.com) 
• Educational account (e.g., @schoolname.edu) 
• Business account (e.g., @yourcompany.com or @onmicrosoft.com) 

2/ Do you see any error message? 

Please provide the full error message you are encountering so we can investigate further. 

3/ Have you tried accessing Office apps through the web version? 

https://powerpoint.cloud.microsoft/  

https://word.cloud.microsoft/  

https://excel.cloud.microsoft/ 

 

You can send me a screenshot or describe more about this issue so I can understand your needs better for further assistance. 

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Answer 2

If you encounter issues when opening any Office application, such as an error message regarding license verification, you can try the following steps:

1. Check the Software Protection Platform Registry Entry:
   • Open the Registry Editor by typing regedit in the Start menu.
   • Navigate to HKEY_USERS\S-1-5-20\Software\Microsoft\Windows NT\CurrentVersion.
   • If the SoftwareProtectionPlatform value exists, proceed to stop running the app in compatibility mode. If not, export the value from a working device and merge it into the original device.
2. Stop Running the App in Compatibility Mode:
   • Exit the Office application.
   • Locate the application in its installation folder, right-click it, and select Properties.
   • If the Compatibility tab is available, clear the Run this program in compatibility mode for option. If not, troubleshoot compatibility by right-clicking the executable and selecting Troubleshoot compatibility.
3. Restart Your Device: After making the changes, restart your device and try opening the Office app again.

These steps should help resolve the issue you're experiencing with Office applications.

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References:

• "Microsoft Office cannot verify the license for this product" error when you start an Office app
• "Microsoft program cannot be opened because of a problem" error when you start an Office program
• You receive an error message when you try to open an Office document
• More information about file formats and how to manage them
• Microsoft Community