How to fix error rx657 when logging in to teams

Question

I think the issue has to do with my credential being deleted from my credential manager. Tried adding it back but still have the issue. I might have put the wrong adress i dont know. My sign in mail is the same as this account

Correlation Id: [Moderator note: personal info removed] 

Timestamp: [Moderator note: personal info removed] 

DPTI: [Moderator note: personal info removed] 

Message: The credential is invalid. Unexpected sub status (6008).

Tag: 657rx

Code: 2148073520

Answer 1

Since you didn’t specify which operating system you’re using, I’ll provide instructions for Windows. If you’re on a different OS, such as macOS, please let me know so I can give you more accurate guidance. 

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Hi @David Simonsen Berg 

Thank you for posting your question to the Microsoft Q&A forum.   

The error tag 657rx typically appears with the vague message “Something went wrong” and can be caused by several underlying issues. Common triggers include corrupted Teams cache files, problems with Microsoft account sign-in, an outdated version of Teams or missing Windows updates, conflicts with other Office 365 applications, and network-related login failures. 

In most cases, clearing the Teams cache and credentials cache provides a clean reset. Start by signing out of all Teams apps and completely closing the Teams application. Next, clear the Teams cache by following these steps: Clear the Teams client cache - Microsoft Teams | Microsoft Learn 

Finally, remove any stored Teams credentials from the Windows Credential Manager. 

Outdated or corrupted saved credentials can interfere with Teams login and cause the error tag 657rx issue. 

1. Press Windows + S and search for Credential Manager or Open the Control Panel on your PC.  Go to User Accounts → Credential Manager.    
2. Locate any entries named Microsoft Teams, or similar. 
3. Click Remove next to each one. 
4. Reboot your system. 
5. Open Teams and sign in again. 

This forces the app to re-authenticate with fresh credentials. 

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well.

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

I look forward to your thoughts on this. 

 

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