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Richard Thompson 20 Reputation points
2026-01-21T15:15:36.9233333+00:00

When I attempt to install AOL Desktop Gold I get a message: Edge access blocked

Microsoft Edge | Website issues | Windows 11

Answer accepted by question author

Arlene D 36,075 Reputation points Independent Advisor
2026-01-21T15:48:54.8633333+00:00

Hello! Upon checking, AOL Mail is having issues right now, which is why you see the “EDGE: too many requests” message. This happens when AOL’s servers get overloaded and block repeated login attempts. The best thing to do is wait a bit, clear your browser’s cache and cookies, and then try again. You can also test AOL Mail on another browser or device. If it still doesn’t work, it’s likely because of AOL’s ongoing outage, so you’ll need to wait until they fix it.

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  1. AI answer

    2026-01-21T15:15:44.2766667+00:00

    If you're receiving an "Edge access blocked" message while trying to install AOL Desktop Gold, it may be due to Conditional Access policies or Windows Information Protection (WIP) settings that restrict access to certain applications or resources. Here are some steps you can take to troubleshoot this issue:

    1. Check Conditional Access Policies: Ensure that your device complies with the necessary Conditional Access policies. If access is blocked, you may need to switch to the required profile or create a profile that matches the identity needed for access.
    2. Windows Information Protection: If your organization has enabled WIP, it may be blocking Microsoft Edge from accessing certain resources. You may need to contact your system administrator to ensure that Microsoft Edge is added to the list of approved applications.
    3. Profile Management in Edge: You can manage your profiles in Microsoft Edge by selecting the account picture in the browser and using the dropdown menu to switch profiles or create a new one.
    4. Troubleshoot Access Issues: For more detailed troubleshooting steps, refer to the resources on fixing Conditional Access issues or Windows Information Protection settings.

    If the problem persists, consider checking for any additional security settings or firewall configurations that might be affecting your access.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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