Issue with MS Store App

Question

Cannot open the Microsoft Store app nor am I able to download content from the website for MS Store

Answer 1

Hello Jim Aldridge

Thanks for reaching out to the Q&A forum.

From what you shared, you’re unable to open the Microsoft Store app or download content from website versions. Here are several steps you can try:

1. Basic checks:

• Temporarily disable any VPN, proxy, or third‑party antivirus, as they can block Store services.
• Try changing your Region to United States to see if it helps.
• Make sure Windows Update is functioning Settings > Windows Update > Check for updates
• Verify your date and time settings: Settings > Time & language > Date & time > Turn on Set time automatically and Set time zone automatically

2. Sign out and back in on the Microsoft Store website

• Go to https://microsoft.com/store
• Sign out
• Sign in again with the Microsoft account tied to your PC
• Test again

3. Ensure Windows Update services are working

Run these commands one by one in Command Prompt (Admin):

net stop wuauserv

net stop bits

net stop cryptsvc

ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

ren %systemroot%\System32\catroot2 catroot2.old

net start wuauserv

net start bits

net start cryptsvc

Please let me know if these given methods work so we could decide the next step!

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Answer 2

Please check if you're date and time is correct.

Settings - Time & Language - Date & Time

Turn Set time automatically ON

Click Sync now

Then, please make sure that you're signed in to Microsoft account

Settings - Accounts

Then, please reset store.

Press Win + R

Type:

wsreset.exe

Press Enter

A blank window will open - Microsoft Store should reopen automatically.

Please let me know how it goes.