Volume Trouble

Question

My audio continuously keeps going out, what is the best way to fix the problem?

Answer 1

Hi Sophia Fletcher,

Welcome to the Microsoft Q&A forum.

In addition to the previous answers, here are some possible checking steps that might be effective in your situation:

Disable audio enhancements

• Open Settings > System > Sound
• Select your active audio device
• Turn Audio enhancements off
• Check for Spatial sound if needed
• Apply the change and close the window

Let me know which solution works for you or if your problem persists and you need further assistance. Feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

Greetings!

This is Tin, sorry to hear that you're experiencing audio issue. I'll do my best to help.

May I know when the problem started? Have any changes been made?

Please send the make and model of your device. (Press Windows key + R and type msinfo32 and press enter, search for system model)

Check and follow the steps below:

1.Update Windows

https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

2. Run the Audio troubleshooter

Click on the Start menu and type Troubleshoot and then press enter

Find the Audio option and then run it

Check if the problem persists.

3. Check if your speaker was set as the default device.

To check, press Windows key + R and type mmsys.cpl then press enter

On the Playback tab, make sure the speaker is marked as the default device You can

also check it by clicking the speaker icon on the taskbar

Then click on the arrow option and choose your speaker

4.Update or Reinstall the Sound, video and game controllers

Please press the Windows key + X

Then click Device manager

Kindly expand the Sound, video and game controllers

Right click and choose "Update Driver"

Select "Search automatically for drivers"

If the issue persists Choose "Browse my computer for driver" instead

and click " Let me pick from a list of available drivers on my computer"

Choose the older version.

If it will still the same, please uninstall the driver and restart your device.

Once done, please restart your device. No worries as it will reinstall the drivers automatically after restart. Please check if the issue was fixed after the reboot.

Please let me know how it goes.

Thanks,

Tin

Answer 3

If your audio keeps going out, here are some steps you can take to troubleshoot and potentially fix the issue:

1. Check USB Connections: If you're using a USB audio device, ensure that it is securely connected. Sometimes, loose connections can cause audio interruptions.
2. Restart the Mixed Reality Portal: If you're using Windows Mixed Reality, reopening the Mixed Reality Portal and restarting the app may resolve audio issues caused by device changes.
3. Use a Different USB Port: If your headset is connected to a USB hub that shares power with other devices, try plugging it into a different USB port, preferably one that is not shared with other devices.
4. Update Drivers: Ensure that your audio drivers are up to date. You can check for updates in the Device Manager or visit your device manufacturer's website.
5. Run the Audio Troubleshooter: In Windows, you can run the audio troubleshooter by going to Settings > System > Troubleshoot > Other troubleshooters. This can help identify and fix common audio problems.
6. Check Volume Levels: Make sure that the volume levels on your device and in the application you are using are set appropriately. Sometimes, the volume can be muted or set too low.
7. Check for Interference: If you are using multiple USB devices, ensure that they are not interfering with each other. Disconnect any unnecessary devices to see if that resolves the issue.
8. Feedback Hub: If the problem persists, consider filing a bug report through the Feedback Hub to get assistance from Microsoft.

By following these steps, you should be able to identify and resolve the audio issues you're experiencing.