MS Account problems

Question

Windows 11 25H2 26200.7627

Has anyone else been having problems with their MS Accounts? This is a 2 prong question but they are tied to my MS Account. For over a month now I log into my MS account and have been trying to remove devices linked to my account and have been not able to do so without getting an error back from MS that "oops something went wrong". Signed out of MS account, cleared all cookies etc on my browser, used a different browser and got the same results. Waited a week and the same thing happens again.

I also like to play MS Solitaire so I have a Premium subscription to enjoy it AD free. Well as I'm playing games sometimes an AD will pop up even though I'm signed in. Paid subscription thru July 2026 and this morning (23 Jan 2026) I get a message that my Subscription had expired !!! ?

Why has MS gotten so SLOPPY?

Answer 1

Hi kirbster 1,

Thanks for reaching out to Microsoft Q&A Forum. I understand you are experiencing Microsoft account management issues, including being unable to remove devices and incorrect Microsoft Solitaire Premium subscription status.

Please try to follow these steps:

1, Check Microsoft account device removal using a private session

• Open an InPrivate or Incognito browser window
• Sign in at https://account.microsoft.com/devices
• Try removing one device at a time and refresh the page after each attempt

2, Verify subscription status directly from Microsoft account

• Go to https://account.microsoft.com/services
• Confirm Microsoft Solitaire Premium shows Active and paid through July 2026
• If multiple Microsoft accounts exist, make sure you are signed in to the account used for purchase

3, Refresh Microsoft Store and game sign‑in state

• Open Microsoft Store
• Select your profile icon and sign out
• Restart the device
• Open Microsoft Store again and sign in with the same Microsoft account
• Launch Microsoft Solitaire Collection and verify the Premium status

4, Resync Microsoft Store license

• Press Windows + R
• Type wsreset and press Enter
• Wait for Microsoft Store to reopen automatically
• Sign back in and check the subscription status again

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