cancellation

Question

Signed up as office, should of been personal. I want to get out of this now. please help.

Answer 1

Dear @Erwin Lesman, 

Thank you for posting your question in the Microsoft Q&A forum.    

I understand that you accidentally signed up for the wrong subscription instead of a personal plan and would like to cancel it as soon as possible. 

Microsoft 365 Personal and Microsoft 365 Business use different account systems, which means the cancellation process depends on the type of subscription that was created. 

Since the subscription was not specified, please review the information below to clarify your issue and determine the most appropriate option: 

Scenario 1: If a business subscription was completed successfully, Microsoft typically sends a confirmation email and creates an administrator account, often in the format ******@yourcompany.onmicrosoft.com. Using that admin account, you can sign in to the Microsoft 365 admin center > Billing > Licenses > choose the subscription you want to cancel. 

 

Choose Manage subscription details. 

 

Under Subscription status > choose Cancel subscription.    

 

Note: If the subscription is a free trial, you will need to turn off recurring billing. Please follow the steps in the link below: Manage recurring billing in the Microsoft 365 admin center | Microsoft Learn 

Scenario 2: If a personal subscription was purchased and you would like to cancel it in order to switch to another personal plan, please follow the steps provided in the Microsoft Support article: Cancel a Microsoft 365 subscription - Microsoft Support 

Scenario 3: If you did not receive a confirmation email, do not see any charges from Microsoft, and no admin account or organization was created; it is likely that the purchase was not completed. In that case, you can simply return to the Compare Microsoft 365 Plans & Pricing (Formerly Office 365) - Microsoft Store and sign up for the Microsoft 365 Personal plan that best fits your needs.  

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into performing deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.  

I hope this information is helpful. If you have any questions or need further support, please don’t hesitate to reach out at any time. 

Thank you for your patience and understanding. 

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Answer 2

Are you saying that you ordered a business subscription by mistake? You will have to turn off recurring billing and then cancel the subscription. See https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide .

Answer 3

To cancel your Microsoft 365 subscription, follow these steps:

1. Sign in to your Microsoft account: Go to account.microsoft.com/services and use the account associated with your subscription.
2. Locate your subscription: Under the "Services & subscriptions" section, find the subscription you want to cancel.
3. Manage your subscription: Click on "Manage" next to the subscription. If you see "Turn on recurring billing," it means your subscription is set to expire on the date shown, and you won’t be charged again.
4. Cancel the subscription: Select "Cancel subscription" and follow the prompts to confirm the cancellation. You will retain access until the end of the current billing period.

Make sure to back up any important files, as your data may become inaccessible once the subscription ends. If you change your mind later, you can reactivate the subscription by returning to the Services & subscriptions page.

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References:

• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Cancel a Microsoft 365 subscription