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login error

Onur KASIM 0 Reputation points
2026-01-26T13:25:19.1266667+00:00

Microsoft told me I needed to sign in again, and when I tried, I received an error code. Then Jaen O from your team connected to my computer, but the problem still persists.

I am waiting your help urgently

Microsoft 365 and Office | OneDrive | For business | Windows
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  1. Daniel-Vo 6,095 Reputation points Microsoft External Staff Moderator
    2026-01-26T14:16:49.84+00:00

    Dear Onur KASIM,

    Thank you for posting your question on the Microsoft Q&A forum.

    I’m sorry to hear that you are still experiencing issues signing in to your account.

    Regarding the description, you have already raised a support ticket and are currently working with the support team on this issue. If so, could you please share the ticket number with me via private message? I would be happy to check the status of the ticket and follow up on your behalf.

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    I hope the information above is helpful. If you have any further questions, please feel free to reach out.

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    If you have additional questions regarding this response, kindly click “Comment.”

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  2. Onur KASIM 0 Reputation points
    2026-01-26T13:27:22+00:00

    Please someone get contact me to solving problem.

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  3. AI answer

    2026-01-26T13:25:29.6966667+00:00

    To troubleshoot your login error with Microsoft 365, you can follow these steps:

    1. Check Error Code: Identify the specific error code you received during the login attempt. This can help in diagnosing the issue.
    2. Sign-in Page: Ensure you are using the correct sign-in page for Microsoft 365. Sometimes, using a different browser or clearing your browser's cache can resolve issues.
    3. Account Credentials: Confirm that you are entering the correct credentials. If you have multiple accounts, ensure you are using the right one.
    4. Password Reset: If you suspect your password may be incorrect, consider resetting it.
    5. Contact Support: If the problem persists, it may be necessary to contact Microsoft support directly for further assistance, especially if the issue is related to account settings or permissions.
    6. Wait and Retry: If you have attempted to log in multiple times, it may be beneficial to wait for a period (like 24 hours) before trying again, as repeated failed attempts can lock your account temporarily.

    If you provide the specific error code, I can offer more tailored advice based on that information.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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