New Azure account created but $200 Free Trial credit not received (Subscription shows Azure Plan)

Question

Hello Microsoft Support Team,

I created a new Azure account for the first time today, but I did NOT receive the $200 Free Trial credit.

Instead, my subscription was created as "Azure Plan" (Pay-As-You-Go) rather than "Free Trial".

Details:

• Subscription name: Azure subscription 1
• Subscription ID: 0f337e0a-1a40-4f8b-b1c4-edfb3702b85c
• Tenant/Directory: Default Directory (donguyendevoutlook.onmicrosoft.com)
• Country/region: Vietnam
• Phone & credit card verification: Able to provide/complete if required
• I confirm that I have NEVER used an Azure Free Trial before.

Request:

Please verify my eligibility and help activate/credit the $200 Free Trial for my account.

If additional verification is needed, please let me know the exact steps.

Thank you!

Answer 1

To receive the $200 Free Trial credit when creating a new Azure account, you must ensure that you meet specific eligibility criteria. Since your subscription is showing as "Azure Plan" (Pay-As-You-Go) instead of the Free Trial, it could be due to the following reasons:

1. Previous Azure Subscription: If you have had any other type of Azure subscription in the past, you would not be eligible for the Free Trial.
2. Account Information: Ensure that the information provided during the sign-up process is accurate, including your country/region, billing address, and credit card details. If there are discrepancies, it may affect your eligibility.
3. Verification Issues: Sometimes, issues with credit card verification can lead to not receiving the Free Trial credit.

Since you mentioned that you have never used an Azure Free Trial before, I recommend checking the following:

• Confirm that your billing address matches the country/region selected during sign-up.
• Ensure that your credit card is valid and accepted by Azure (note that virtual or prepaid cards are not accepted).

If everything appears correct and you're still facing issues, you may need to contact Azure support directly for further assistance in verifying your eligibility and activating the Free Trial credit.

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References:

• Troubleshoot issues when you sign up for a new account in the Azure portal
• Create an Azure account

Answer 2

I using MB Bank Visa Debit