contact support

Question

contact support, I would like help making my account accessible to my survivors.

Answer 1

Please check and refer to the link below as this will serve as a reference and also see the response from Craig.

https://support.microsoft.com/account-billing/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died-ebbd2860-917e-4b39-9913-212362da6b2f

Answer 2

Hello, good day and thanks for your question. To add to the above, are you referring to sharing your Microsoft 365 subscription?

Answer 3

Check this out: https://onedrive.live.com/?v=digitallegacy

https://support.microsoft.com/en-us/office/preserve-your-digital-legacy-with-onedrive-245869c6-3505-4d75-a75f-82bdec48ad7b

Answer 4

To make your Microsoft account accessible to your survivors, you will need to contact Microsoft Support for assistance. They can provide guidance on the necessary steps to ensure that your account can be accessed by designated individuals after your passing. You can reach out to Microsoft Support through their official support page, where you can find options for chat support or a callback, depending on your region.

If you are unable to sign in to your account, you may need to create a new account to contact support or use the recovery form to regain access to your existing account.

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References:

• Contact support
• Troubleshoot sign-in issues and account access problems

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