How do I merge 2 subscriptions

Question

How do I merge 2 subscriptions

Andrea H 0

I have 2 product keys and thought I was merging the 2 into one account BUT it is not showing the correct time frame based on the 2 keys. I hope this makes sense and someone can help me.

J Goodrum 5 Reputation points

2026-01-29T10:09:15.8+00:00

Hi — this does make sense, and you're not alone in running into this. When you enter two product keys, they only combine into one subscription if both keys were redeemed on the same Microsoft account. If one was redeemed on another account by accident, the time won't show up.

Please check your subscription status here: https://account.microsoft.com/services

If the second key isn’t showing, it may have been redeemed on another Microsoft account. Try signing into any other Microsoft accounts you may have used.

If it still looks wrong, contact Microsoft Support here and they can check the keys and link them correctly: https://support.microsoft.com/contactus

You only need to provide them with the last 5 characters of each key so they can look them up safely.

2 answers

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J Goodrum 5 Reputation points

2026-01-29T10:09:15.8+00:00

Hi — this does make sense, and you're not alone in running into this. When you enter two product keys, they only combine into one subscription if both keys were redeemed on the same Microsoft account. If one was redeemed on another account by accident, the time won't show up.

Please check your subscription status here: https://account.microsoft.com/services

If the second key isn’t showing, it may have been redeemed on another Microsoft account. Try signing into any other Microsoft accounts you may have used.

If it still looks wrong, contact Microsoft Support here and they can check the keys and link them correctly: https://support.microsoft.com/contactus

You only need to provide them with the last 5 characters of each key so they can look them up safely.

Answer 1

You can pre-load a Microsoft 365 subscription for up to 5 years, if you have codes for two Microsoft 365 subscriptions for the exact same version (Personal or Family), if you add them one at a time to the same Microsoft account online, then that should extend your subscription expiry date up to two years, if you have performed that process and checked the expiry date on your subscription, does it not reflect the correct date, if not, log out of your account and back into your account to test if the correct expiry date is indicated.

If not, was there any error when you added the two separate codes to your account.

Answer 2

To merge two subscriptions in the Visual Studio subscriptions portal, you typically cannot directly merge them into one account. Each subscription operates independently, and the time frames are determined by the individual product keys associated with each subscription. If you're experiencing issues with the displayed time frame not reflecting what you expected from the two product keys, it may be due to the way the subscriptions are set up or recognized in the portal.

If you believe there is an error or if you need assistance with managing your subscriptions, it is recommended to contact the support team for help. They can provide guidance on how to address the discrepancies you're seeing with your subscriptions.

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How do I merge 2 subscriptions

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