Only receiving junk emails

Question

Emails going into junk are being received but not into my inbox.

Answer 1

Dear charles mountain,

Thank you for posting your question in the Microsoft Q&A forum. From your description, my understanding is that emails are being delivered to the Junk Email folder rather than the Inbox. Email filtering can be configured through either transport rules or inbox rules. 

Transport rules are mail flow rules that filter or modify messages before they reach your mailbox, whereas inbox rules are routing rules that take effect after emails have been delivered to your mailbox.

If your email account is a business account, the best way to check your mail flow is to conduct a message trace (please follow the steps using an account that has either the Exchange Administrator or Global Administrator role). To complete this tab, I recommend the following:

Senders: All 

Recipients: ******@address.com

Time zone: select your time zone

Start date: when the issue started

End date: 30 minutes before your current time

Delivery Status: All

Message ID: leave blank

Direction: All

Original client IP address: leave blank

Report type: Summary report (would be most easy to understand-applicable if your start date is within the last 10 days)

Search

Once the Message Trace (Summary report) finishes running, you can expand any email in the results to review its mail flow. If the message was moved to a specific folder, the trace details will show which rule, policy, or filtering action caused the move.

If it is a transport rule, refer to mail-flow-rules. If it is an inbox rule, refer to outlook rules.   

Please let me know if you have any additional questions.

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Answer 2

No emails received in my inbox, but the junk ones are being received in my junk box.