Outlook Does not Have Email Summary

Question

I have a Microsoft 365 subscription. In Outlook "Summarize Email" does not appear when I open an email. How do I add this feature?

Answer 1

To enable the "Summarize Email" feature in Outlook, ensure that the following prerequisites are met:

1. Copilot AI features must be turned on in your environment.
2. You must be enabled to use Copilot in Microsoft 365.
3. You need to use the new Outlook for Windows or Outlook on the web to access this feature.
4. The Sales app must be installed by your admin if you are looking for CRM-enriched summaries.

If the email content is more than 1,000 characters and the email is not encrypted, the summary should appear. If it still does not show up, you may need to check with your administrator to ensure that all necessary features are enabled in your Microsoft 365 subscription.

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References:

• Boost sales efficiency with CRM-enriched email summaries in Outlook
• Get key email information and draft replies in Outlook with Service in Microsoft 365 Copilot