Unexpected charge

Question

I have an unexpected charge in my bank. Don’t know if it is from this account

Answer 1

Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

Answer 2

If you have an unexpected charge in your bank account and are unsure if it is related to your Microsoft account, there are several steps you can take to investigate:

1. Review your invoices: Check any recent invoices you may have received from Microsoft to see if the charge corresponds to a service or product you have used.
2. Check your account activity: Log into your Microsoft account and review your purchase history to identify any recent transactions.
3. Analyze your usage: If you are using Azure or other Microsoft services, you can analyze your usage and charges through the Cost Management tools available in the Azure portal.
4. Contact support: If you still cannot identify the charge, consider creating a support request to get assistance in understanding the unexpected charge.

These steps should help you clarify the origin of the unexpected charge.

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References:

• Unexpected usage or charges
• Get help to identify charges