ONEDRIVE MISSING DATA

Question

My data that was on my one drive is no longer there. have tried all the avenues suggested by microsoft is there away to go back to a date where i knew the data was there to restore it. any help please. in my documents anything with a cloud is empty but the file is there

Answer 1

Files and folders in your OneDrive folder with a cloud icon are available only in the cloud and cannot be accessed offline.

Free OneDrive only gives you 5GB of data storage. If you go over that limit, your data may not be available in the cloud and may not be recoverable online.

Data stored in the cloud should be recoverable and restorable to an earlier time.

https://support.microsoft.com/en-us/office/restore-your-onedrive-fa231298-759d-41cf-bcd0-25ac53eb8a15

Restore deleted files or folders in OneDrive

Restore a previous version of a file stored in OneDrive

Answer 2

To restore missing data in OneDrive, you can use the Files Restore feature, which allows you to revert your OneDrive files to any point in time over the past 30 days. Here’s how you can do it:

1. Log into OneDrive: Go to the OneDrive website and sign in to your account.
2. Access Files Restore: Look for the Files Restore option, which presents a histogram showing file activity. This will help you select a recovery time.
3. Select a Restore Point: Choose the date when you know your data was still available.
4. Confirm Restoration: Once you select the desired recovery point, confirm the restoration, and all changes made after that point will be rolled back.

If the data is not available in the Files Restore option, you should also check the Recycle Bin on OneDrive online, as deleted files are kept there for a designated time before being permanently deleted. For work or school accounts, deleted files are retained for 93 days unless configured otherwise.

If you still cannot find your files, you may want to consider contacting your SharePoint admin if applicable, as they may have access to additional recovery options or backups.

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References:

• Overview of OneDrive in Microsoft 365
• Restore data in Microsoft 365 Backup