Entering password

Question

System will take my email but it does not go to the next screen for the password.

Answer 1

Hi Alan Knickerbocker

Thank you for reaching out to the Microsoft Q&A Forum. I know it’s frustrating when Outlook accepts your email but doesn’t move forward to the password screen.

I can see there’s a Q&A Assist reply under your post. To avoid repeating it, could you tell me whether you’ve tried those steps yet, and what happens when you try?

In addition, here's what you can try next:

1. Try signing in using Outlook on the web

• Sign in to the same email account via a browser: https://outlook.live.com
• If the web loads normally, the issue is likely app‑related.

2. Rule out a connection/VPN issue

Temporarily turn off VPN/Proxy (if used) and try again on a different network (switching between Wi‑Fi and cellular).

3. Force-close Outlook mobile app and retry the sign-in

On your phone, swipe up to the app switcher > swipe Outlook away > reopen Outlook and try signing in again.

4. Update (or reinstall) Outlook for iOS

• Check the App Store for an Outlook update, then retry.
• If still stuck, remove Outlook and reinstall it, then add the account again
• Go to your phone's Settings > Ensure iOS Mail or Outlook app has Background App Refresh enabled.

For more details, you can see these support links:

• Can't sign in to the Outlook mobile app - Microsoft Support
• Troubleshoot Outlook mobile issues - Microsoft Support

If the steps above don't work, please feel free to let me know how it goes so I’ll help you further. Thank you for your time and understanding.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

If you're experiencing an issue where the system accepts your email but does not proceed to the next screen for entering your password in Outlook, it could be related to a few factors. Here are some potential solutions you can try:

1. Check for Updates: Ensure that your Outlook app is updated to the latest version, as updates often fix bugs and improve performance.
2. Clear Cache: If you're using the mobile app, try clearing the app cache or reinstalling the app to resolve any temporary issues.
3. Network Connection: Ensure that you have a stable internet connection, as connectivity issues can prevent the app from proceeding.
4. Account Settings: Verify that your email account settings are correctly configured. Sometimes, incorrect settings can cause issues with logging in.
5. App-Specific Password: If you are using two-factor authentication, make sure you are using an app-specific password if required.

If these steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance.