MISSING SENT MESSAGE

Question

i CANNOT SEE ANY OF MY SENT EMAILS. HELP HOW DO I RECOVER ALL LOST EMAILS

Answer 1

Dear @reception,
Thank you for posting your question in the Microsoft Q&A forum.

From your description, I understand that you’re using the new Outlook for Windows and you can’t find any sent emails (it looks like Sent Items is missing or empty), and you’re concerned those sent messages may be lost.

To better assistance, could you please confirm following information:

Are you using a work/school (Microsoft 365) account, or personal account?

Can you see the missing sent emails in Outlook on the web?

Is this happening for one account or multiple accounts in the new Outlook?

Do you send from a shared mailbox or on behalf of another mailbox?

When did you first notice the Sent Items missing/empty (after switching to new Outlook, or after an update)?

In the meantime, I recommend some quick checks below:

1/ Check Outlook on the web first to confirm whether the sent emails are present there.

2/ Check Deleted Items and then use the “Recover items deleted from this folder” option if available. Microsoft provides steps to restore items in the new Outlook from Deleted Items / Recoverable Items.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

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Answer 2

To recover your missing sent emails in Outlook, you can follow these steps:

1. Check the Sent Items Folder: Ensure that you are looking in the correct folder. Sometimes, emails may be moved to another folder or deleted.
2. Enable Saving Copies of Sent Messages: If your sent emails are not being saved, you may need to enable the option to save copies of messages in the Sent Items folder. Here’s how to do it:
   • In Outlook 2010 or later, go to File > Options > Mail. Under the Save messages section, make sure the Save copies of messages in the Sent Items folder option is checked.
   • In Outlook 2007, go to Tools > Options > Preferences tab > E-mail Options... and enable the Save copies of messages in Sent Items folder option.
3. Recover Deleted Items: If you suspect that the emails were deleted, you can check the Deleted Items folder. If they are not there, you may be able to recover them using the Recover Deleted Items feature if your email account is on an Exchange server.
4. Search for Missing Items: Use the search function in Outlook to look for specific emails that may not be in the Sent Items folder. You can search by sender, subject, or keywords.

If you still cannot find your sent emails after these steps, consider checking with your IT department or support for further assistance, especially if you are using a business account.

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References:

• Email sent using Outlook aren't saved to the Sent Items folder