Double charged

Question

I looked at my order history on Microsoft's website. It shows my annual charge for the middle of January for every year since I started my subscription. I compared my order history to actual Microsoft charges on my credit card. My credit card shows that Microsoft charged it $105.99 on 9/1/25. This does not correspond to anything on my order history. Please tell me why I was charged $105.99 on 9/1/25

Also, my annual charge went from $74.19/yr in 2025 to $105.99/yr in 2026. Can you explain why there was such a significant increase in cost?

Answer 1

Hello Marc Rize,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with unrecognized charge. I truly understand how you feel. Let me assist you further.

Please understand for me that I would like to help you. But this community is a user-to-user forum, and I don't have access to the user's data and I'm not authorized to do so. I suggest you contact the Microsoft Customer Service team directly for the best assistance.

To contact Microsoft Support:

1. Visit this site: Contact – Microsoft Support
2. Type Contact in the search box.
3. Now, click on Get Help and select Contact Support or enter below to contact support.
4. Go to the Products & Services tab and choose the Microsoft 365 & Office category.
5. On the Category tab, choose Manage my subscription.
6. Go to Confirm.
7. You can now choose the Chat with a support agent option in your web browser.

The following images indicate in detail the steps to contact them:

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

It seems that you are experiencing a discrepancy between your order history and the charges on your credit card, as well as a significant increase in your annual subscription cost. Here are some possible explanations:

1. Charge on 9/1/25: The charge of $105.99 on your credit card may be due to a billing issue or a change in your subscription plan. Sometimes, changes in billing frequency or subscription type can lead to unexpected charges. It is advisable to check if you have made any changes to your subscription or if there were any promotions that ended, which could have resulted in a different charge.
2. Increase in Annual Charge: The increase from $74.19 to $105.99 for the annual charge may be attributed to a change in pricing for your subscription plan. Microsoft sometimes adjusts subscription prices based on various factors, including changes in features or services offered. Additionally, if you switched from a promotional rate to a standard rate, that could also explain the increase.

To resolve these issues, I recommend contacting Microsoft Billing support directly through the Microsoft 365 Admin Center. They can provide specific details regarding your account and help clarify any discrepancies in charges.

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References:

• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Why am I getting billed for Microsoft 365 after I activate the benefit? - Microsoft 365