Refund required

Question

Good morning

I purchased Microsoft 365 for my Imac and when installed on my I mac which has windows 10 and not compatible as i need windows 11

Answer 1

Hi,

Based on the category you selected, did you purchase this subscription from the Apple App Store?

If you purchased a Microsoft subscription through the Apple App Store, you will need to contact Apple Support for cancellation or refund requests: https://support.apple.com/en-us/118428

See "Manage your Microsoft 365 subscription purchased through a third party": https://support.microsoft.com/en-us/account-billing/manage-your-microsoft-365-subscription-purchased-through-a-third-party-44749f45-4c0b-5d41-a73f-7634b8d2a763

Answer 2

To process a refund for your Microsoft 365 purchase due to compatibility issues with your iMac running Windows 10, you can reach out to Microsoft Support. It's recommended to contact them directly to discuss your situation and initiate the refund process. You can do this by visiting the Microsoft support page, signing into your account, and following the prompts to connect with a live agent. They will be able to assist you further with your refund request.

---

References:

• How to I contact someone to process a refund on a purchase that is incompatible with my computer? - Microsoft Q&A