A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
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Based on your description, I would like to share some information from my research that I hope will be helpful that depend on how your Exchange email is hosted, the URL will be one of two things:
The Standard Office 365 URL
If your organization uses Microsoft 365 (formerly Office 365) for email, your EWS URL is the standard global address: https://outlook.office365.com/EWS/Exchange.asmx
Note: If you are using Office 365, it is highly recommended to go back one step in the Zoom setup and select "Office 365" as the provider instead of "Exchange". This allows you to log in securely without needing this URL.
Custom/On-Premise Exchange Server
If the URL above does not work, your organization is likely using a private (On-Premise) Exchange Server. To find your specific URL, you can check your Outlook Web Access (Webmail) link or your Desktop App settings:
-Check via Webmail: Go to the website where you check your email in a browser and copy that link but replace /owa with /EWS/Exchange.asmx (Ex: https://mail.yourcompany.com/EWS/Exchange.asmx)
-Check via Outlook on Windows:
- With Outlook open, hold down the
CTRL key + Right-Clickthe Outlook icon in your system tray (bottom right corner of your screen near the clock). - Select Test Email AutoConfiguration...
- Enter your email address, uncheck the "Use Guessmart" boxes, and click Test
- Look for the line labeled Availability Service URL. That is the exact link you need for Zoom.
If neither of these works, you may need to reach out to your internal IT administrator to ask for the "External EWS URL.
I hope this information proves helpful and I look forward to your response!
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