onmicrosoft.com billing

Question

I am getting billed for onmicrosoft.com and I have no idea why. I cannot access the account.

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Mod moved from : Microsoft 365 and Office | SharePoint | Other | Windows

Answer 1

In addition to the other helpful answers, I'd like to add:

Your products are listed here: https://admin.cloud.microsoft/?#/subscriptions

Customer service phone numbers

Answer 2

If you are being billed for an onmicrosoft.com account and cannot access it, it is likely that the account is associated with a Microsoft 365 subscription. To resolve this issue, you should consider the following steps:

1. Check for Multiple Accounts: Ensure that you are not logged into a different Microsoft account that may have access to the billing information.
2. Contact Microsoft Support: Since you cannot access the account, the best course of action is to contact Microsoft Billing Support directly. They can help you investigate the charges and provide assistance in accessing your account.
3. Verify Email Addresses: Sometimes, users have multiple email addresses or identities (work/school and personal) that can complicate access. Make sure you are using the correct email associated with the billing.

You can reach out to Microsoft support through the Microsoft 365 Admin Center if you have admin access, or through the general support page if you do not.

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References:

• Troubleshoot viewing your billing account in the Azure portal
• i have been charged twice - Microsoft Q&A