parent is required

Question

parents are dead and microsoft says a parent is required

Answer 1

If you are encountering a situation where Microsoft requires a parent for account management or subscription issues, and both parents are deceased, it can be challenging. Unfortunately, the context does not provide specific guidance on how to handle this situation directly with Microsoft. However, it is advisable to reach out to Microsoft support for assistance. They may have protocols in place for such circumstances, including verifying your identity and relationship to the deceased account holder.

You might also want to check the Microsoft support documentation or community forums for similar experiences and potential solutions.

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References:

• Cancel subscription of someone who died and we don't have their account information - Microsoft Q&A