run into error

Question

hello, i have been having an issue of Microsoft prompting repair every day, i cant use it why

Answer 1

Dear @Mukiibi Stuart,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that you are experiencing a recurring issue where Microsoft prompts you to run a repair every day, which is preventing you from using the application properly, and you are seeking assistance to resolve this problem.

I sincerely apologize for the inconvenience caused by this issue.

To understand the situation better and provide you with the most suitable support, could you confirm the following information: 

• Are all Office apps showing Repair Now prompt?
• Is this on a work device or a personal device?
• When does the repair prompt appear: on startup, when doing a specific action?
• Have there been any recent changes, such as updates, reinstallations, or account changes? Your confirmation would be very helpful in ensuring you receive the most suitable support!

In the meantime, kindly try the following suggestions to check what might have caused the issue:

• Repair Office: Please refer to this article for step-by-step instructions and visual reference: Repair an Office application
  • 
• If the Repair takes a long time, you could quit the repair, restart your device and try to repair again
• If the issue still persists, please kindly uninstall Office and then reinstall it for better performance. You may find this article helpful: Uninstall Microsoft 365 or Office from a PC - Microsoft Support

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

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