dont recieve certain emails

Question

cant recieve emails from certain place for the past year need to know how to make sure to recieve the emails again

Answer 1

Hi mubin khan,

Thank you for reaching out to Microsoft Q&A forum.

I understand it can be inconvenient when emails from a specific sender do not appear as expected. Here are a few steps you can try:

• Search your mailbox with a date range: in the Search box, try:
  • from:sender@example.com received: 01/01/2025...12/31/2025 (adjust dates as needed).
• Check other locations: Junk Email, Other (if Focused Inbox is on), and Deleted Items. If you find the message in Junk, select Not junk.
• Add the sender/domain to Safe senders and domains, then Save.
• Review Mail Rules to ensure nothing is moving or deleting messages from that sender.

Note: Junk Email is auto deleted after 30 days.

Please feel free to let me know if you have any further updates, thanks.

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