Onenote sync issue

Question

I am trying move from old onenote 2022 to new one from microsoft store.

But i am not able to fully sync the old note books

below is the error from note book

Answer 1

Hello EAPEN JOHN,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with OneNote sync. I truly understand how you feel. Let me assist you go through this situation.

I suggest you try this:

Step 1: Protect your data FIRST (critical)

Before doing anything else:

1. Open OneNote 2022
2. For every section with errors:
   • Right‑click the section
   • Copy Section
   • Paste it into a new local notebook or a new cloud notebook

This ensures nothing is lost if the notebook collapses. This is the officially recommended escape route for c6fem errors.

Step 2: Force OneDrive to accept the content

Create a brand‑new notebook:

• File > New > OneDrive
• Give it a simple name (e.g. Recovered_Notes)

Then:

• Copy sections (not pages) from the broken notebook
• Paste them into the new notebook
• Wait until you see green sync checkmarks

This works because OneDrive treats it as new content, not corrupted legacy data.

Step 3: Reset OneNote 2022 cache (fixes 0xE000006B)

After copying your data:

1. Close all notebooks in OneNote 2022
2. Exit OneNote completely
3. Go to:

C:\Users\<your-user>\AppData\Local\Microsoft\OneNote\16.0

1. Move the Cache folder to Desktop
2. Restart Windows
3. Reopen OneNote and sync again

Step 4: Open the recovered notebook in the new OneNote

Once:

• The new notebook syncs cleanly
• No red sync errors remain

Open OneNote (Microsoft Store) > File > Open > OneDrive Your recovered notebook will appear automatically.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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