Missing 50% Exam Voucher - Microsoft Virtual Training Day (AZ-900)

Question

Hello,

I recently participated in a Microsoft Virtual Training Day for Azure Fundamentals (AZ-900). After the event, I received a confirmation email with a 50% discount voucher to schedule my certification exam.

Unfortunately, I accidentally deleted that email (including from the trash) and I no longer have access to the voucher code or the original link. I have already checked the "Exam Discounts" tab on my Microsoft Learn profile using my registered email, but the discount is not appearing there automatically.

Could you please help me recover this voucher or verify my eligibility so I can proceed with the AZ-900 certification?

Thank you in advance for your assistance.

Best regards, Rodrigo Granado Moya

Answer 1

The discount is applied to the Learn profile for the email address used to register for the event. The discount is automatically applied at the final stage of checkout. The voucher will be applied five business days after the event.

Answer 2

The discount from a Microsoft Virtual Training Day is associated with the email address used to register for the event and can take up to about 5 business days after the training session to appear.

Since the original email with the 50% voucher was deleted and the discount is not visible under Exam Discounts in the Microsoft Learn profile, the next step is to contact Microsoft Certification Support so they can:

1. Verify eligibility based on the event registration email address.
2. Check whether a discount has been issued to that account.
3. Reissue or otherwise help apply the discount if eligibility is confirmed.

Use the official certification support channel to open a support request and include:

• Full name.
• Email address used to register for the Virtual Training Day.
• Event name and date (Microsoft Virtual Training Day – Azure Fundamentals / AZ-900).
• Description that the confirmation email with the 50% voucher was deleted and the discount is not visible in Exam Discounts.

If the training was very recent, wait up to 5 business days from the last session date before raising the ticket, as the discount may still be in the process of being added to the profile.

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References:

• What email should be linked to claim exam discount tied to Events?
• Microsoft Learn for Educators Program FAQ
• Unable to register for AI-900 Certification using training day voucher - Microsoft Q&A
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• Legal Name - Microsoft Q&A